Return and Replacement Policy

Welcome to Venba Nool Kottam. This Return and Replacement Policy explains the conditions under which books purchased from us may be returned or replaced.

1. Returns and Replacements:

We take great care in delivering quality books. Returns or replacements are accepted only in cases where the book is damaged, defective, or incorrect.

2. Eligibility for Return or Replacement:

To be eligible, the issue must be reported within 3 days of delivery. The book must be unused and in its original condition.

3. How to Initiate a Return or Replacement:

To request a return or replacement, please contact us at contact@venbanoolkottam.in with your order number, a brief description of the issue, and clear photographs of the damaged or incorrect book.

4. Return Shipping:

If the return or replacement is approved due to our error (damaged or incorrect book), return shipping costs will be borne by Venba Nool Kottam. Customers should use a trackable courier service if returning the item.

5. Replacement Process:

Once the returned book is received and verified, a replacement copy will be dispatched within 5–7 business days, subject to stock availability.

6. Refund Policy:

Refunds are issued only if a replacement is not available. Approved refunds will be processed to the original payment method within 7–10 business days.

7. Non-Returnable Items:

Books once delivered are non-returnable unless they are damaged, misprinted, or incorrect. Signed or special edition books are not eligible for return.

8. Changes to This Policy:

Venba Nool Kottam reserves the right to modify this Return and Replacement Policy at any time. Updates will be published on our website.

9. Contact Us:

For return or replacement-related queries, please contact us at contact@venbanoolkottam.in.

Thank you for supporting Venba Nool Kottam and helping us preserve Tamil literary heritage.